1. Processing Time: Orders are processed within 14 business days after payment is received. Please note that processing times may vary during peak seasons and holidays.
2. Shipping Methods: We offer the following shipping methods for domestic and international orders:
Standard Shipping: Estimated delivery time is 14 business days for domestic orders and [X] business days for international orders. (Please note that these are approximate delivery times and may vary depending on the destination.)
Expedited Shipping: For customers who need their orders faster, we offer expedited shipping with an estimated delivery time of [X] business days for domestic orders and [X] business days for international orders. Additional shipping charges will apply for this option.
3. Shipping Rates: Shipping costs are calculated based on the weight of the package and the destination. The shipping cost will be displayed at checkout before completing your order.
4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track the status of your package by clicking on the provided link.
5. Customs and Duties: For international orders, customers are responsible for any customs fees, taxes, or duties that may apply upon delivery. We are not responsible for any delays or additional charges caused by customs inspections.
6. Undeliverable Packages: In the event that a package is undeliverable or returned to us due to an incorrect address provided by the customer or other reasons, we will contact you to arrange re-shipment. Additional shipping fees may apply for resending the package.
7. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
8. Shipping Delays: While we strive to deliver orders within the estimated timeframe, unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may occur. In such cases, we will do our best to keep you informed and work towards resolving any issues promptly.
9. Returns and Exchanges: For information about our return and exchange policy, please refer to our separate Return Policy page.
If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer support by email firstname.lastname@example.org